Refund Policy

Operator

candler.dev is a subscription software service operated by RAVYNBASE.

Subscription charges

Subscriptions automatically renew according to the billing period selected at checkout unless canceled before renewal.

Refunds

Because Candler provides immediate access to digital software services and cloud resources, subscription payments are generally non-refundable once charged.

However, customers may contact us within 7 days of a charge if:

• they were charged because of a billing or technical error;
• they were charged more than once for the same subscription; or
• they were unable to access the paid service because of a verified Candler service issue.

Approved refunds

Approved refunds will be returned to the original payment method. Processing times may depend on the payment provider and financial institution.

Cancellation

Customers may cancel their subscription through Candler's billing settings/customer portal. Cancellation prevents future renewals. Unless otherwise required by applicable law, cancellation does not automatically refund charges already paid.

Plan changes

Upgrades and downgrades may result in prorated or adjusted charges according to the billing terms displayed when the change is made.

Cloud storage

Customers are responsible for downloading or backing up information they wish to retain before losing access to paid storage features following cancellation or expiration.

Exceptions

Nothing in this policy limits refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

Payment processing

Payments, subscription management, and eligible refunds are processed through Candler's authorized payment provider.

Contact

Questions or refund requests should be submitted through Candler's official support/contact channel at https://candler.dev/contact or hello@candler.dev.